Returnable Items
NON-INDUSTRIAL-HEMP SALES. We have a 30-day return policy on all items that do not contain industrial hemp and/or are not consumable. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at herbn.llc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at herbn.llc@gmail.com.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
ALL INDUSTRIAL HEMP PRODUCT SALES ARE FINAL. You may contact us directly at herbn.llc@gmail.com to discuss any questions you have concerning refunds. All Terms of sale, use, and conditions will be governed pursuant to the laws of North Carolina, United States of America, notwithstanding any principles of the conflicts of law. The purchaser consents upon purchase that personal jurisdiction will be governed by the State of North Carolina if any dispute between the purchaser and the company should arise. Both parties agree that any disputes arising out of these terms of sale or us or return policy shall be in the state and or federal courts in North Carolina.
If any part of these Terms of Use is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceable of any remaining provisions. These Terms of Use constitute the entire agreement among the parties relating to this subject matter. Notwithstanding the foregoing, any additional terms and conditions on this site will govern the items to which they pertain. Company may revise these Terms of Use at any time by updating this posting Your purchase means you fully understand and agree to these Terms of Sale and Use, as well as the Return Policy.
The terms of purchase are such that the purchaser fully understands that they are purchasing a product that is not evaluated by the FDA. All Herb'n products are made from full spectrum hemp oil, this includes trace amounts of THC well within the legal limit of 0.3% in accordance with the Federal Farm Bill of 2014.
Herb'n Products & Consulting LLC and all Herb'n products are in complete compliance with the FDA regulations as such we make no claims of any of our products treating or benefiting any conditions. If you decide to purchase any of our products you understand you do so at your own conclusion that these hemp products can give you any additional benefits in your day to day life. We recommend consulting a physician before using any Herb'n products.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and Issues
DAMAGE DURING SHIPPING. We take customer satisfaction very seriously. We thoroughly inspect all our shipments carefully before leaving our facility, however, we understand that during the transport process packages are subject to damage. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72 hours of arrival. Please contact us at directly and provide information of the damage so we can rectify the situation.
Shipping Policy All United States customers can expect packages to arrive within 5 to 7 business days. For all countries outside the United States you will need to contact us directly for shipping details.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.